Privacy Policy
Privacy Policy – Illawarra BBQ Boats
Last Updated: 23rd November 2025
Illawarra BBQ Boats (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Personal Information We Collect
We may collect the following types of personal information:
Information you provide to us directly
• Full name
• Contact details (email address, phone number)
• Booking details (date, time, number of passengers)
• Payment information (processed securely through third-party providers)
• Identification documents where required by law or safety regulations
Information automatically collected
• Website usage data (IP address, browser type, pages visited)
• Cookies and analytics data
Information from third parties
• Payment processors
• Online booking platforms
• Social media platforms (if you interact with us there)
2. Why We Collect Your Information
We collect personal information for purposes such as:
• Processing and managing bookings
• Providing customer service and responding to enquiries
• Ensuring passenger and vessel safety
• Complying with legal and regulatory obligations
• Managing payments and billing
• Improving our services, website, and customer experience
• Marketing, promotions, and updates (only with your consent)
3. How We Use Your Information
Your personal information may be used to:
• Confirm reservations and send booking reminders
• Contact you regarding changes, safety notices, or operational updates
• Authenticate your identity when required
• Provide promotional material (if you opt in)
• Maintain internal business records
• Prevent fraud or misuse of our services
4. How We Share Your Information
We do not sell your personal information.
We may disclose your information to:
• Service providers (payment gateways, booking systems, email platforms)
• Law enforcement or regulators if required by law
• Insurance providers (in the event of an incident)
• IT or website hosting providers
All third parties are expected to comply with privacy obligations consistent with the Privacy Act.
5. Data Storage and Security
We take reasonable steps to protect your information from:
• Misuse or unauthorised access
• Interference or modification
• Loss or disclosure
Security measures may include:
• Encrypted payment processing
• Secure servers and firewalls
• Restricted access to personal data
Please note that no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies and Web Tracking
Our website may use cookies and analytics tools (such as Google Analytics) to:
• Improve website functionality
• Understand user behaviour
• Personalise your experience
You may disable cookies in your browser settings, but some features may not work as intended.
7. Access and Correction
You have the right to:
• Request access to the personal information we hold about you
• Request corrections if information is inaccurate or outdated
To make a request, please contact us using the details below.
8. Marketing Communications
We send marketing material only if you have opted in.
You may opt out at any time by:
• Clicking the “unsubscribe” link in emails
• Contacting us directly
9. Overseas Disclosure
Some service providers (e.g., payment processors, booking systems) may store data overseas. Where possible, we ensure these providers meet Australian privacy standards.
10. Retention of Personal Information
We retain your information only as long as necessary to:
• Provide services
• Meet legal, tax, or insurance obligations
• Resolve disputes
After this period, we securely delete or anonymise your information.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:
Illawarra BBQ Boats
Email: info@illawarrabbqboats.com.au
Phone: 0499 211 199
Address: 54 Central Avenue Oak Flats, Nsw
We will respond to privacy-related enquiries within a reasonable time.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised date.